Night Audit & Night Reception
Night service for hotels: reception, late check-in, end-of-day closing and patrols from a single source.
Late arrivals, early departures and night-time guest requests are part of everyday hotel life – while bookings need to be checked, end-of-day closings processed and information handed over to the morning shift. We support hotels with night audit, night reception and complementary security services.
Our staff take on the agreed reception duties and are the point of contact for your guests at night. After onboarding tailored to your property, they work with your procedures and systems: check-ins and check-outs, guest requests, documentation of open tasks for the next shift.
As a member of DEHOGA (German Hotel and Restaurant Association), we combine hospitality with an understanding of the organisational demands of hotel operations – as in the reception service for the Living Hotel Munich. Whether regular night shifts or support for defined periods: we tailor staffing to your needs.
Scope of services
- Staffing of the night reception and personal guest care
- Late check-ins and early check-outs
- Handling of night-time guest requests and telephone enquiries
- Verification of agreed booking and billing data
- End-of-day closing and night audit tasks according to your hotel standards
- Documentation of incidents, guest requests and open tasks
- Patrols of public hotel areas
- Structured handover to the morning shift and hotel management
Typical areas of application
- Hotels and serviced apartments
- Hotel groups with multiple properties
- Conference hotels
- Holiday and seasonal businesses
Further services in Security
View all- Property ProtectionProtection for your buildings and facilities – with guard tour systems and trained staff.
- Industrial SecurityPreventive security for companies, employees and operational processes.
- Construction Site SecurityProtection of your property on the construction site – especially outside working hours.
- Gatekeeper & ReceptionProfessional, courteous staff for the best first impression of your company.
You have a project.
We have the solution.
Tell us about your property or requirements – we will get back to you shortly with a concrete proposal.